Important Guidelines & Responsibilities
At Studio Nula, we do not accept orders by phone or in person. We've built a custom online ordering system to ensure clarity, efficiency, and organization. This structured process helps us avoid miscommunication and prevents important details from being overlooked.
Client Responsibilities
Clients are expected to provide clear, detailed instructions with no room for assumptions or guesswork. The most successful projects come from clients who have a clear vision, follow our submission guidelines, and take the time to provide thoughtful directions.
If multiple people are involved on your team, please appoint one primary contact person to communicate with us and gather feedback. This helps us maintain a smooth workflow and avoid confusion or miscommunication.
Product Handling & Liability
Damage during the shoot: If a product is damaged during the shoot, Studio Nula will refund the retail value of the item.
Shipping-related issues: Studio Nula is not responsible for packages or products that are lost, stolen, misdelivered, or damaged before arriving at or after leaving our studio.
When you send your products to us, you authorize Studio Nula to remove retail tags, packaging materials, or other obstructions if needed to capture the images properly. If you prefer to keep tags or packaging on, let us know beforehand—however, this may affect pricing and turnaround time.
Image Consistency & Expectations
While we strive for consistency, we cannot guarantee that every image will be an exact match to your reference samples. Variables such as lighting, equipment, photographer, and the physical characteristics of the product (material, shape, color, etc.) all influence the final outcome.
Please note:
3D models or heavily-retouched images from luxury brands are not suitable as reference examples.