Payment & Process Overview
You don’t need to make any payment until we receive your products. We’ll check your shoot request outlining your shot list, project details and reach out if we need clarification regarding your request.
Once your products arrive at our studio, we’ll check the quantity and condition. If there are any differences between what was proposed and what was delivered—such as changes in the number of items or images needed—we’ll adjust the pricing accordingly.
After this review, we’ll send you a payment link. We require full payment upfront before we begin production. Payments are processed securely via Stripe, and we accept all major credit and debit cards.
Please note: Any items delivered after the invoice has been issued will be treated as a separate order and invoiced accordingly.
We ask that payment be completed within 5 business days of product delivery. If the invoice remains unpaid beyond this period, a product storage fee of $5 per day will be applied.
Keep in mind that the turnaround timeline begins only after payment is received.
How We Ensure Quality & Clarity
To give you confidence in the final result, we offer a paid test image before starting the full shoot (if requested). This sample allows you to review and approve the lighting, angles, and overall quality based on your guidelines. Test images are delivered within 3–5 business days and are not part of the regular turnaround time.
You can submit requests for re-shoots or retouching within 5 business days after the order is marked as complete. These requests can be made directly in your client dashboard. For more details on revisions, please refer to our Revision Policy.